Fair Use Policy

Last Updated: November 12, 2025

1. Purpose

This Fair Use Policy (FUP) is designed to ensure a high-quality, stable experience for all users by preventing excessive or abusive use of shared resources. Our services are hosted on shared infrastructure, and individual usage patterns can significantly impact other users' experiences. This policy outlines the standards we enforce to maintain service quality and fairness for the entire community.

2. CPU Usage

Your CPU resources are managed through a shared pool model. If you have multiple servers, your total CPU usage across ALL servers is aggregated and compared against your plan's total CPU allocation. Our resource pool system monitors this aggregate usage in real-time.

When aggregate CPU usage exceeds your pool limit, the system automatically applies proportional scaling: all your servers' CPU allocations are scaled down proportionally to bring total usage back within your limit. Once usage returns to normal, allocations are restored.

This policy primarily targets activities not typical for a game server, such as:

Legitimate game server operations, including server plugins, mods, and standard game mechanics, are always permitted. Brief bursts up to 120% of your allocated limit are allowed to accommodate normal traffic spikes.

3. Memory (RAM) Usage

Your server is allocated a specific amount of RAM as defined in your service plan (e.g., 1024 MB). Our resource pool system monitors aggregate memory usage across ALL your servers. If your total memory usage across all servers exceeds your allocated pool limit, our system will automatically apply proportional scaling to bring usage back within limits.

Prohibited memory abuse includes:

We continuously monitor memory usage patterns. If aggregate memory usage persistently exceeds your limits, the system will automatically proportionally scale down allocations across your servers to enforce the limit. The allocation can be restored once usage returns to normal.

4. Disk and Storage

Your allocated disk space is managed through the shared pool model. The aggregate disk usage across ALL your servers is monitored and compared against your plan's total disk allocation. Our resource pool system enforces this limit automatically.

When aggregate disk usage exceeds your pool limit, the system will automatically proportionally scale down allocations to bring usage back within limits. Disk space is intended exclusively for files directly related to the operation of your game servers, including:

Using your server's disk as a general-purpose file storage service, personal backup drive, or media library is strictly prohibited. Specifically prohibited activities include:

Violation of disk storage policies will result in immediate suspension without warning. Repeated violations will result in permanent account termination.

5. Network Usage and Bandwidth

Your network connection is allocated for normal game server traffic. While we do not enforce a strict bandwidth cap, we actively monitor for usage patterns indicative of abuse or misuse. The following activities are strictly prohibited:

In essence, as long as you are using your server for its intended purpose of hosting a legitimate game server or application, your network usage will be considered fair. Normal game traffic, legitimate backups, and standard web requests are always permitted.

6. Enforcement and Monitoring

We continuously monitor server resource usage across your entire resource pool using automated systems and real-time metrics. When aggregate resource usage exceeds your plan limits, our enforcement system automatically takes action:

Severity-based responses:

7. Resource Allocation by Plan

Different service plans come with different resource allocations. It is your responsibility to select a plan that meets your needs. Resource downgrades or limiting your service will not result in refunds.

8. Shared Pool Model and Burst Allowance

Resource Pool System: Your resource limits work as a shared pool across all your servers. If you have 5 servers and a 500 MB total memory allocation, the combined memory usage of all 5 servers should not exceed 500 MB. Our system monitors and enforces this aggregate limit automatically.

Burst Allowance: We allow up to a 20% burst allowance for brief spikes in CPU and memory usage to accommodate normal server operations and sudden traffic increases. Bursts are allowed for short durations, but sustained usage above your allocated limit will trigger automatic proportional scaling of your server allocations.

How Scaling Works: If your total usage consistently exceeds your pool limit, all your servers' resource allocations are scaled down proportionally. For example, if total CPU usage is 20% over limit, each server's CPU allocation is reduced by 20% to bring the aggregate back within limits. Allocations return to normal once usage normalizes.

9. Policy Updates

We reserve the right to update this Fair Use Policy at any time to address emerging abuse vectors or maintain service quality. Changes will be posted with an updated date. Your continued use of the service constitutes acceptance of policy updates.

10. Appeals

If you believe your account has been suspended or terminated in error, you may submit an appeal through our support system within 14 days of the action. Provide detailed information about your use case, and we will review your case. Appeals for severe violations (illegal content, malware hosting, attacks) are unlikely to be successful.

11. Contact Support

If you have questions about whether a specific activity violates our Fair Use Policy, please contact our support team before implementing it. We're happy to clarify what is and isn't permitted for your specific use case.